Service Excellence and Index of Service Excellence in India
07 Oct 2025
Venue: Sri Balaji University, Pune (SBUP)
Dr. A. PARASURAMAN Emeritus Professor of Marketing & James W.McLamore Chair Emeritus, University of Miami, USA
The guest delivered a lecture to the students through online mode, serving as an excellent example of digital learning.
One of the key points discussed during the lecture was the interactive exchange between the guest and the students
Students and faculty members attentively attended the lecture, actively listening and concentrating on the discussion.